FAQ – COLORS-THAT-LAST

FAQ

Most asked questions to LAST

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Where are LAST products made?
All our products are created, developed and made in France.

Are LAST products tested on animals?
None of our products or any of their components have been tested on animals.

Are LAST products vegan?
We guarantee there are no animal-derived ingredients in our products.

Do LAST products contain PARABENS?
We guarantee all our products are free from PARABENS.

Do LAST products contain SULFATES?
We guarantee all our products are free from SULFATES.

Do LAST products contain TALC?
We guarantee all our products are free from TALC.

Do LAST products contain FORMALDEHYDE?
We guarantee all our products are free from FORMALDEHYDE.

Do LAST products contain BHA/BHT?
We guarantee all our products are free from BHA/BHT dans tous nos produits.

Do LAST products contain PTHALATES?
We guarantee all our products are free from PHTALATES dans tous nos produits.

Do LAST products contain POLYETHYLENE GLYCOL (PEG) ?
We guarantee all our products are free from POLYETHYLENE GLYCOL (PEGS).

Do LAST products contain PHENOXYETHANOL?
We guarantee all our products are free from PHENOXYETHANOL.

Do LAST products contain PETROLATUM (Vaseline)?
We guarantee all our products are free from PETROLATUM.

Do LAST products contain fragrance?
None of our eye range products contain any fragrance to ensure excellent tolerance and absolute comfort.

Do LAST products contain SILICONS?
We guarantee all our products are free from SILICONES.

What are the shipping costs and time frame?
Shipping is free for orders from 50€ (all tax included) and above. For orders below 50€ (all tax included), shipping costs 3,95€ for a delivery within 2 to 3 business days and 8,95€ (all tax included) for express at-home delivery within 24H. Deliveries take one to five business days.

How can I use my e-gift card?
You can choose between 5 amounts (20€ / 40€ / 50€ / 70€ / 100€). If the total amount of the order is less than the value on the card, you will not lose the difference and will be able to use it for future purchases until you spend its full value. You may therefore use it several times, provided there is a sufficient balance remaining on the card. The LAST e-gift card expires within one year from the date of purchase..

Can I use several e-gift cards for my order?
Yes, you can use several e-gift cards for a single order.

Can I buy an e-gift card with an e-gift card?
No, only LAST products can be bought.

How does free shipping work?
Once your order reaches or goes beyond 50€ (all tax included), we offer free shipping.

Where do you ship?
LAST ships to mainland France and Corsica. For any shipping outside of these territories, the Customer shall plan, on its own, transportation between LAST warehouses and their delivery address as well as pay the resulting costs. To do so, they will need to contact customer service via e-mail at lily@colors-that-last.com.

How can I return my item?
Client satisfaction is one of our utmost priorities. If the product or order you have received does not meet your expectations, you can return the product or order within a period of 14 days. The products must be new and unused, in their undamaged original packaging. To return your item or order, please contact lily@colors-that-last.com via e-mail so we can show you the steps to follow. You will be refunded within a period of 14 days upon reception of your package in our warehouses.

My package is incomplete and/or damaged. What can I do?
If your package is damaged or incomplete, contact our customer service at lily@colors-that-last.com. We will ask you to send a picture of the entire damaged product or package with its label, as well as a picture of its content as a whole.

How can I contact you?
VYou can contact our customer service via e-mail at lily@colors-that-last.com.We promise to reply within 48H during business days. 
For any other matter, you can send us an e-mail at info@colors-that-last.com.

You can also fill in the form on our contact page. We will get back to you as soon as possible.